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H.Stern will exchange or accept a return on an item purchased through this Website for 30 days from the date of purchase. Any item being returned or exchanged must be in the same condition as at the time of sale and in its original packaging. The original purchase receipt must be included for all returns. You must call our Service Center at 212-688-0300 to receive a Service Order Number prior to mailing your package.


H.Stern offers the following options for returns and exchanges:
- Exchange for Another Item
Any item purchased through this Website may be exchanged within 30 days for another item of equal value at any H.Stern Retail Store (except at tax-free and duty-free stores), or, within 30 days, the item can be sent for exchange via registered, insured mail to the following address:

H.S., Inc.
U.S.A. Service Center
Olympic Towers
645 Fifth Avenue
C-1 Level (Suite D)
New York, NY 10022

Please include in your package a copy of your original receipt, the service order number you were given by the Service Center, and a brief note of explanation describing the reason for the return or if you would like to exchange your item for a different size of the same item or for a different item, along with your current home address and telephone number. A customer service representative will contact you within 48 hours.

You may also contact us via email at usacs@hstern.net or call 0800-7HStern (In New York, please dial 212-688-0300).


- Exchange for a Gift Certificate
Any item purchased through this Website may be exchanged for a gift certificate of equal value, to be used as payment for a future purchase within one year at any H. Stern Retail Store (except at tax-free and duty-free stores).

- Return
If you are requesting, and are entitled to, a complete return of your purchase, H.Stern will request that the credit-card company issue a refund to your account for the full amount of your purchase, less any original shipping, handling, and insurance charges previously applied.