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Quality control has held a strategically important role since the company's founding, when Hans Stern's father, Kurt, instituted a system to ensure that the company's products were of the highest quality. Since 1996, the company has invested in a "Total Quality" program to improve its products, its services, and even the relationships among its employees. The goals of this program are cost reduction, the simplification of internal procedures, and the improvement of customer service. |
