How do I send an item to be serviced? · In any Retail Store: Please visit the location nearest you and bring us the item that needs service. Please bring your original receipt, if the item is still under warranty. It will be a pleasure to serve you. · Mailing your item to the New York Service Center: You must call our Service Center at 212-688-0300 to receive a Service Order Number prior to mailing your package. Then send your piece by registered, insured mail to: H.S., Inc. U.S.A. Service Center Olympic Towers 645 Fifth Avenue C-1 Level (Suite D) New York, NY 10022 Please include in your package a copy of your original receipt (if the item is still under warranty), the service order number you were given by the Service Center, and a brief note of explanation describing the service you are requesting, along with your current home address and telephone number.  A customer service representative will contact you within 48 hours. You may also contact us or call 800-7HStern (In New York, please dial 212-688-0300).  · There are no H.Stern Retail Stores where I am currently residing.  How can I have my H.Stern piece serviced? By visiting the "Stores and Service Agents" section of this Website, you will see a list of all countries where skilled service agents can perform the service you need. You may contact the one most convenient for you. In case you still have any questions, please contact us.