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FAQ

FREQUENTLY ASKED QUESTIONS

How do I get an H.Stern item serviced?

In any Retail Store: Please visit the location nearest you and bring us the item that needs service. Please have a copy of your original receipt for reference, if the item is still under warranty. For retail store locations and contact information please click here or call 1-800-7HStern or (1800-747-8376). In New York, please call (212) 688-0300.

You may also contact us at customer.service@hstern.com.br and a customer service representative will contact you or reply within 24 hours.

BY MAIL: If it is more convenient, you may mail your item to the New York Customer Service Center. You must call our New York Customer Service Center at 800.7H.Stern or (1-800-747-8276). In New York, please call (212) 688-0300 to receive a Service Order Number prior to mailing your package. Send your Item by registered, insured mail to:

H.S., Inc.
Olympic Towers, 2nd Floor
645 Fifth Avenue
New York, NY 10022
Attn: Customer Service

Please include in your package a copy of your original receipt (if the item is still under warranty), the service order number you were given by the Service Center, and a brief note describing the service you are requesting, along with your current home address and telephone number. A customer service representative will contact you within 24 hours. You may also contact us at customer.service@hstern.com.br or 1-800-7HStern (1-800-747-8376). In New York, please call (212) 688-0300.

There are no H.Stern retail stores where I am currently residing. How can I have my H.Stern piece serviced?

By visiting the "Stores" section of this website, you will see a store locator with a list of all countries that have H.Stern retail stores. If your country is not listed, you may contact the store that is most convenient. If you still have questions, please contact us at customer.service@hstern.com.br.

How can I find out the status of my service order?

Please send an e-mail to customer.service@hstern.com.br and a customer service representative will answer your inquiry within 48 hours via e-mail or telephone. Please specify how you would like to be contacted. You may also call 1-800-7HStern (1-800-747-8376). (In New York, please call 212-688-0300).

How long after purchase are products covered by warranty?

The H.Stern International Warranty applies to products purchased from H.Stern and is generally valid for one year from the date of purchase. It covers all manufacturing and technical defects, as well as defective materials and parts. Exceptions apply, such as watches. The terms and conditions of the H.Stern International Warranty as set forth here. DO NOT RELY ON THE WARRANTY SUMMARY IN THESE FAQs.

During the warranty period, you may obtain warranty service at any H.Stern retail store worldwide, except at duty-free and tax-free locations. To ensure that your request for warranty service will be honored, please retain your original sales receipt and any warranty seal. The terms and conditions of the H.Stern International Warranty as set forth here. DO NOT RELY ON THE WARRANTY SUMMARY IN THESE FAQs.

What is the warranty on H.Stern watches?

The H.Stern International Warranty on watches covers manufacturing defects for two years from the purchase date indicated on the warranty card. The terms and conditions of the H.Stern International Warranty as set forth here. DO NOT RELY ON THE WARRANTY SUMMARY IN THESE FAQs.

Is it possible to place orders by phone?

Yes, you may order by phone by calling 1-800-7HStern (1-800-747-8376) or 212-688-0300 Monday to Saturday 10:00 am to 6:00 pm and Sunday 12:00 to 5:00 pm. If you prefer, you may contact us via email at customer.service@hstern.com.br and request that an H.Stern representative call you.

Where can I find out about employment opportunities at H.Stern?

You can send your resumé to usahr@hstern.net with the subject title "Job H.Stern".

What is H.Stern’s policy regarding diamonds?

H.Stern does not condone the exploitation of diamonds for illicit or immoral purposes. H.Stern and its affiliates are committed to purchasing diamonds only from reputable dealers who have certified that they operate under the guidelines set forth by the Kimberley Process Certification Scheme.

Established in 2002, the Kimberley Process is a joint government, international diamond industry and civil society initiative, backed by the United Nations, to stem the flow of conflict diamonds worldwide. The Kimberly Process is an innovative, voluntary system that imposes extensive requirements on participants to certify that shipments of rough diamonds are free from conflict diamonds.

H.Stern, as part of the global diamond industry, maintains a strict zero tolerance policy towards conflict diamonds. Our clients can wear H.Stern jewels with the confidence and security of knowing that H.Stern is committed to avoid using products that contain “conflict diamonds”.